Shipping Policy
Can I cancel an order after it has been placed ?
- Once an order is placed it cannot be cancelled .
How long till my order is shipped ?
When clicking the “CHECKOUT” button buyers acknowledge full responsibility for complying with all Slay Jamaica Clothing Company’s policies , terms and conditions . Please read extensively before placing an order .
Due to An Increase in orders and we are now in holiday season Please note all orders on our website hold a extended processing time of 3-7 business days before they’re dispatched . Please note business days do not include the weekend or public holidays .
overnight orders still need 1 business day to process before it ships out if you need same day processing please MESSAGE US BEFORE YOU PLACE THE ORDER to see if it’s available for your order
Orders may be dispatched earlier but this is our normal processing times . After those processing times Priority Mail for all addresses in the US takes 2-4 business says to arrive based on the courier selected and priority mail express takes one business day .
Orders outside the USA are shipped via UPS and USPS and can take anywhere from 3 business days to 4 weeks depending on the destination.
Any order flagged for High Risk Of Fraud requires 1-2 days of Processing to determine if the order will be shipped or cancelled and refunded . in this period the customer might be reached out to in order to provide more information before the item is shipped
PLEASE NOTE INTERNATIONAL CUSTOMERS
When clicking the “CHECKOUT” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties. If unsure if there will be added duties please contact a representative by email or find out from your local shipping carrier if their will be additional fees. The Slay Jamaica Clothing Company is NOT responsible in covering any fees associated with customs regulations and duties.
If a customer refuses to pay custom duties on any items from The Slay Jamaica Clothing Company this resulting in the item being returned to us it is still seen as a return and only store credit will be issued for the item .
Additionally if a international package is “ abandoned “ meaning the customer refuses to pay duties and customs to collect the package SLAY JAMAICA CLOTHING COMPANY is not responsible for any additional charges on that item . You will also not be issued any refund but can be issued a store credit for the item . Please do proper research for all customs and duties laws in your country before ordering
Shipping fees are non-refundable. If you refuse any shipments from Slayja.com , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
Once orders are placed and processed , there are no cancellations of the order. We can change addresses up to 24 hours after the order is placed.We are not responsible if you do not submit the correct address email or phone number during checkout the correct address.
Lost/Stolen Packages
Slay Jamaica Clothing Company is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS or UPS.
The customer assumes all responsibility once a tracking has been issued. If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service or UPS directly. Slay Jamaica Clothing Company does not hold responsibility for packages that state delivered.
IMPORTANT* If you don't receive your package and the tracking doesn't say delivered please reach out to the postal service within 45 days of the date of shipping. You CANNOT file a claim with USPS after that date. They have a strict time limit on case filings and if it is past this date they will not let you open a claim.